Burnout, harassment, poor pay: young people on the hospitality staff crisis

Annie, now 24, started working in hospitality as a waitress when she was 16-years-old. At university, she studied hospitality business management, hoping it would give her a leg-up in the industry and accelerate her career. During her studies, she served tables in an Italian restaurant. When the pandemic stomped in, the restaurant let all the staff go. For Annie, it served as the crunch point: doubts that had been niggling for years came into sharp focus, and she resolved to turn her back onhellip;

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Jessica Rawnsley, Khareem Sudlow